You'll find lots of hosting providers on the market today, however most of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the phone. The type of support that you can get via this particular channel of communication may vary based on the supplier - a few of them provide you with dedicated telephone support, while others offer general and customer support only because some matters are more time-consuming and it would be quicker to be resolved via a trouble ticket, particularly if the situation has to be escalated. Nonetheless, it's good to find that you can always get in touch with your hosting provider since there're lots of small-scale issues which can be taken care of effortlessly and timely with a telephone call, not mentioning that you can get more details regarding the services even before you become a client.

Phone Support in Hosting

We know that being able to talk with a live agent is very important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours every day. If you consider buying one of our hosting plans, for example, you're able to give us a call and find out more about our services before placing your order to make sure that we do cover all of the system requirements for your web sites. Following your purchase, you'll be able to contact us about all of the sales and billing difficulties you may have, or receive any type of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you can use the ticketing system, that will make it easier to keep track of the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours per day as a part of the support services for each semi-dedicated server plan that we provide. Since some issues are more complex and time-consuming, you'll need to open a ticket if you experience such an issue, still for all billing, general or minor technical issues you can always call us and we will assist you without delay in order to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our advanced cloud platform or you'll be able to receive any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the United Kingdom and Australia along with a worldwide number, which means that you are able to call the one that is nearer to your region.