Integrated Ticketing System in Hosting
In stark contrast with what you may find with numerous other hosting providers, the trouble ticket system that we’re using with our hosting plans is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to memorize different sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in one place. So, in case you’ve got a question or experience a difficulty, you can contact our customer support team on the spur of the moment. Our ticketing system features a clever search functionality. This goes to say that even if you’ve posted a large number of tickets through the years, you’ll be able to find the one that you need without any difficulties. Plus, you can check knowledge base hints on solving commonly faced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting plans, which suggests that you will not require an additional platform to get in touch with our client service staff – you can do it on the spot if you face an obstacle. Sending a new ticket requires several clicks and tracking down an older one is just as easy. Using our clever search functionality, you can quickly find any ticket that you’ve already submitted. You can submit a ticket at any particular moment in time since our help desk support team representatives are at your service 24-7-365 and reply in less than an hour, even though it seldom takes that much to receive support. With Hepsia, you will have everything in a single location and you can forget about having to sign in and out of 2 or more platforms to fix a simple problem.