In case you have bought a hosting plan and you have some inquiries regarding a given function/feature, or in case you have come across some complication and you need assistance, you should be able to get in touch with the respective support team. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, as the quickest way to deal with an issue most often is to send a ticket. This mode of communication makes the replies sent by both parties easy to track and enables the help desk team members to escalate the issue in case, for instance, a system administrator should interfere. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have at least two separate accounts to contact the client support team and to actually administer the hosting space. Constantly switching from one account to the other may be a bore, not to mention the fact that it takes a long time for the vast majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with numerous other hosting providers, the trouble ticket system that we’re using with our hosting plans is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to memorize different sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in one place. So, in case you’ve got a question or experience a difficulty, you can contact our customer support team on the spur of the moment. Our ticketing system features a clever search functionality. This goes to say that even if you’ve posted a large number of tickets through the years, you’ll be able to find the one that you need without any difficulties. Plus, you can check knowledge base hints on solving commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting plans, which suggests that you will not require an additional platform to get in touch with our client service staff – you can do it on the spot if you face an obstacle. Sending a new ticket requires several clicks and tracking down an older one is just as easy. Using our clever search functionality, you can quickly find any ticket that you’ve already submitted. You can submit a ticket at any particular moment in time since our help desk support team representatives are at your service 24-7-365 and reply in less than an hour, even though it seldom takes that much to receive support. With Hepsia, you will have everything in a single location and you can forget about having to sign in and out of 2 or more platforms to fix a simple problem.