24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and technical support for all of our hosting plans. Even if you aren't our customer yet and you have some questions, we will help you promptly and provide the needed info, to give you a choice to make the very best decision when you obtain a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with several options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers internationally, so that you're able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you get a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and common queries. Our representatives will help you pick the ideal plan or supply you with details about our servers, to confirm whether the system requirements for your web sites are met. When you are an existing client, you can also contact us through electronic mail or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you employ any of these 2 methods of contact, you will get a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other companies, even large ones, you will be able to compare the reply time as it often takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forany difficulties or questions about the pre-installed software your server comes equipped with. In case you haven't obtained a VPS server package yet, you are able to find out more information about our solutions by giving us a phone call or through the live chat service. For more technical issues, you should send an e-mail message or open a support ticket through your billing Control Panel and you will receive assistance within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not extend past thirty minutes. If you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our administrators can help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply include 24/7 support via different means of communication and with a one-hour max response time guarantee. In case you want to learn more about the packages or you have various general or billing questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat service and talk with a live representative. For solely technical matters which need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to keep track of a given problem. The response time for them rarely is more than half an hour, which means that you can forget about having to wait for an entire day so as to receive help. Our support service is available for all server-related matters, as well as the pre-installed software. If you want help with third-party applications, you may consider ordering the Managed Services upgrade that we supply for all the plans.