Customer Support Channels
A 1–Hour Response Time Guarantee
Every single assistance request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your support ticket or email requires further assistance from a server admin, we will timely forward it and leave a comment to inform you that your case is being worked on. If you make use of our Managed Services package, any of the server administration services included there will be executed at a time of your choosing.
A Top–Class Help Desk Support Service
If you require any help with the Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, do get in touch with our help desk support team at any moment via the ticketing system. Moreover, if you need help administering your dedicated hosting server, you can order our Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, data backup disk space, etc.
An Easy–to–Navigate Help Section
Our Web Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of educational articles also video versions that show all the actions that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Web Control Panel.