If you’ve ever got any enquiries in regard to your web hosting plan or you experience a problem with your sites, you will have to get in touch with the respective web hosting provider’s help desk support team. It may not make a difference how fast they’ll respond when you've got an inquiry of a general nature, but an issue like a misapplied web application update, for example, may lead to your site becoming damaged or unavailable online. And the longer you wait for the support team to help you, the longer the site will be down. If you offer goods or services online, any downtime will negatively influence your site and you may lose current or potential customers. Many web hosting providers, especially resellers, respond to tickets and e-mails within 24 hours, but in the online epoch that’s way too long, as customers will rarely return to a website that isn’t working properly over prolonged intervals.

One-Hour Response Guarantee in Hosting

Our hosting plans include a 1-hour response time guarantee, so irrespective of what question or difficulty you might have, we’ll always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff reps will be at your disposal 24x7, even on holidays and weekends, which means that you’ll receive prompt help at any time. We understand precisely how precious time can be, so by the time we respond to your email or support ticket, we will have probed into the issue and, if we haven’t figured out a solution, we will supply you with more info about what you need to do on your end – when the case requires it. With our support services, you can be sure that there will be somebody to help you straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff members are available at all times and they’ll respond to any trouble ticket that you open from our hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a generic inquiry regarding your semi-dedicated server or you bump into an obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available day and night to cope with any general, billing or technical issue. If you get in touch with us about anything that’s within our capacity, we’ll solve it before we reply, which goes to say that you won’t have to wait for hours or even days while the problem remains. If there’s something that you have to do on your end, we’ll supply you with the required information – what possible solutions to try out, what steps to take, etc.