A live chat is one of the channels of communication provided by some website hosting providers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word as compared to a phone call with a representative. In addition, if the problem that you experience needs some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. You can also use a live chat assistance service without charge as long as you have world wide web accessibility even if your website hosting provider is based in a different country and they don't have a local phone number you can call.

Live Chat Support in Hosting

In addition to the telephone and ticket support, we supply live chat support too. You'll be able to contact us every day, including weekends and holidays, and we can give you more information about the hosting plans that we offer in case you are not a customer yet, or about general and billing questions when you already have a user profile. Although for strictly technical issues you have to open a ticket to the technical support, as such matters will require more time to be resolved, you can still contact us on our live chat for some technical information. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you time and effort. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all our prospective and present customers. In case you're looking for a new hosting account, you can chat in real time to one of our agents and obtain more details about our semi-dedicated hosting plans so that you can pick the best plan for your sites. In case you already own an account with us, we will be able to assist you in a very timely manner with billing, general and 1st level techmatters. Though in some instances you may have to open a support ticket since there're troubles that cannot be resolved through a live chat, we'll be able to assist you with various standard jobs, for instance setting up an email account in an email client or redirecting one domain name to another one. In this way, you will get prompt support and you will save time and effort.