Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is qualified to swiftly attend to all our hosting plans users’ problems and information demands. Through our ticketing system, you will be able to fill in your question and a support team fellow member will go back to to you within maximum an hour. Actually, practice has shown us that the standard reaction time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a group of qualified employees which are able to respond to your questions as soon as possible. You can easily contact the technical support crew by launching a customer assistance ticket from your Web Control Panel or by submitting us an email message. On working days, you may also call us on the telephone or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel provides an in depth know–how base that is built into all sections. In each part, you will find a Help press button which will load for you a list of step–by–step lessons on how to apply a certain feature or accomplish a certain action. Furthermore, we have crafted short training training videos in an effort to get a better idea of the Control Panel’s interface.